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Kirk Owen
Current Focus
Conducting structured conversations with Systems Integrators to map where AI is delivering measurable impact in contact center programs heading into 2026.
For Systems Integrators
Helping SIs clarify where AI is actually delivering leverage in contact center transformations — especially around containment, SLA protection, evaluation discipline, and vendor selection.
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Market signal synthesis across SIs and BPOs
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AI vendor landscape filtering
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Enterprise GTM positioning
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Channel & marketplace strategy
For Early-Stage AI Companies
Helping emerging AI vendors understand how Systems Integrators evaluate, adopt, and deploy AI inside large enterprise contact center programs
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SI-ready positioning and messaging
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Channel partner strategy
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Enterprise readiness diagnostic
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Deal-cycle navigation
Samplings of Deals and Partnerships
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